We collect only what we need to pick up, repair and return your shoes, and to keep you informed along the way. We do not sell your personal information.
1. What we collect
- Contact details: your name, email address and mobile number.
- Addresses and hand-off notes: pickup and drop-off addresses, and instructions such as “leave with the doorman.”
- Order details: the services you book, quotes, approvals, order history and messages with us.
- Photos: photos of your items taken at pickup, inspection and delivery, and any photos you upload for a quote.
- Payment details: handled by Stripe. We see only the card type, last four digits and expiry date, never the full card number.
- Website data: basic device and usage information, such as browser type and pages visited.
2. How we use it
- To schedule pickups and deliveries and plan our routes.
- To inspect, quote, repair and return your items, and to keep a photo record of their condition.
- To process payments and handle refunds.
- To send order updates by text and email, and answer your questions.
- To send occasional care tips or offers, only if you opt in.
- To keep our website secure and improve how it works.
3. Who we share it with
We do not sell or rent your personal information. We share it only with service providers that help us run the business, and only what they need:
- Stripe, to process payments.
- USPS for mail-in orders.
We may also disclose information when required by law or to protect our rights, our customers or the public.
4. Cookies and analytics
We use essential cookies to keep you signed in and remember your booking. We use Google Analytics to understand how the site is used, in aggregate. You can block or delete cookies in your browser settings; some features, like staying signed in, may not work without them.
5. How long we keep it
We keep order records and item photos for 2 years after your last order so we can honor our workmanship guarantee and answer questions. We keep financial records as long as tax law requires. If you delete your account, we remove your profile and saved addresses, and keep only what we are legally required to retain.
6. Your choices
- Update your details, addresses and notification settings in your account.
- Reply STOP to any text to stop text messages. Use the unsubscribe link in any marketing email.
- Ask us for a copy of your information, to correct it, or to delete your account by emailing bsv@jazzshoerepair.com. We will respond within 14 days.
7. Security
Our site uses encrypted connections, card data is handled by Stripe, and access to customer information is limited to the people who need it to serve you. No system is perfectly secure, but we work to protect your information and will notify you as required by Massachusetts law if a breach affects you.
8. Children
Our service is for adults. We do not knowingly collect information from children under 13.
9. Changes
If we change this policy, we will update the date on this page. For significant changes, we will also email account holders.
10. Contact
Boston Shoe Valet, by Jazz Shoe Repair. Email bsv@jazzshoerepair.com.