Mail-in repair ยท Anywhere in the U.S.
Outside our pickup area? Send your shoes to the bench.
The same 50+ years of hand repair, by mail. Request a prepaid label, ship your shoes in, approve the price after inspection, and we send them back repaired and insured.
BeforeAfterHow mail-in works
Most mail-in orders are back at your door within 10 to 14 days, including shipping both ways.
- 01
Request a label
Tell us what needs fixing. We email you a prepaid, insured shipping label and your order number.
- 02
Pack and ship
Box your shoes with the packing slip inside, attach the label and drop it off with the carrier.
- 03
Inspect and approve
When your box arrives, we photograph each pair and send you a price. Nothing starts until you approve and pay.
- 04
Shipped back to you
Repaired by hand, then sent back insured with tracking.
Mail-in questions
What if I don't approve the price?
We ship your shoes back unrepaired. You pay only the return shipping.
Are my shoes insured in transit?
Yes. Our labels include tracking and insurance. For more valuable pairs, declare the value when you request your label.
Can I ship with my own carrier?
Yes. Request a label anyway to get your order number, then ship to the address in your confirmation email with tracking.
How will I know my shoes arrived?
We text and email you when your box arrives, with photos of each pair, then again at every step until it ships back.