The short version: we photograph your shoes at every hand-off, we never do extra work without your approval, and we charge your card only after the cobbler has inspected your shoes.
1. About these terms
Boston Shoe Valet is a shoe repair pickup and delivery service operated by Jazz Shoe Repair, based in Massachusetts. By booking a pickup, mailing in items or creating an account, you agree to these terms. We may update them from time to time; the version in effect when you book applies to that order.
2. Booking and pickup
- Pickups are made Monday to Friday in our service area, within the 2-hour window you choose.
- You may hand your items to us in person, or leave them with a doorman, concierge or a safe spot you name at checkout. We are responsible for your items from the moment we photograph and collect them until they are delivered to your chosen drop-off location.
- If we cannot collect your items at the scheduled time, we will contact you to reschedule at no charge.
- Please remove insoles, orthotics and anything else you want returned separately, unless they are part of the repair.
3. Inspection and approval
The cobbler inspects every pair within one business day of pickup. If the work you booked is not possible, or more work is recommended, we send you photos and an updated price by text or email.
We never do extra work without your approval. If you decline, we complete only what you booked. If we do not hear back within 48 hours, we complete the original repair and return your items as scheduled.
For photo quotes, the price we send is based on your photos and may change after we see the item in person. Any change requires your approval before work starts.
4. Payment
- Prices are per pair unless stated otherwise. Pickup and returns are free within our service area.
- When you book, we place a temporary hold on your card for the order total. We charge your card only after inspection, for the approved amount.
- If you cancel before pickup, the hold is released. Your bank decides how quickly a released hold disappears from your statement, usually within a few business days.
- Payments are processed by Stripe. We do not store your full card number.
5. Turnaround
Most repairs are completed within 2 to 5 days. Full and premium resoles, special-order materials and restoration work can take longer; we will tell you the expected return date when we confirm the work. Turnaround times are estimates, not guarantees.
6. Care of your items
We treat every pair as if it were our own. Some materials can react unpredictably to repair, even with expert care, including very old or dried-out leather, exotic skins, glued or molded soles, delicate dyes and vintage items. When we see that risk, we tell you before starting and only proceed with your approval.
Small differences in color, texture or finish between new and original materials are normal and are not considered damage.
7. Liability and declared value
- If an item is lost or damaged while in our care through our fault, our liability is limited to $50 per pair, unless you declared a higher value at booking.
- For items worth more than $500, please declare the value at checkout so we can handle and insure them accordingly.
- We are not responsible for damage that existed before pickup and is shown in our pickup photos, for normal wear after repair, or for items left inside shoes or bags.
8. Our workmanship guarantee
If a repair is not right, tell us within 7 days of delivery. We will pick the item up again at no charge and fix it, or refund the cost of that repair if we cannot.
9. Changes and cancellations
- You can cancel or reschedule a pickup free of charge any time before we collect your items.
- You can change your drop-off window or address within our service area up to 5 PM THE DAY BEFORE delivery.
- After work has started, an order can only be cancelled for the work not yet done.
10. Undeliverable items
If we cannot deliver your items after two attempts and cannot reach you, we keep them safely at our workshop and contact you by text, email and mail. Items that remain unclaimed after 90 days of written notice may be disposed of in accordance with Massachusetts law.
11. Text messages
If you opt in, we send texts about your orders, such as pickup reminders, quotes and delivery updates. Message frequency varies by order. Message and data rates may apply. Reply STOP to opt out or HELP for help. Opting out does not cancel your order; we will send updates by email instead.
12. Contact
Questions about these terms or an order: call or text (857) 376-9944 or email bsv@jazzshoerepair.com.